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Delivery & returns

Everything about how your order gets to you, and what happens if it is not right.

Cash on Delivery

Every KLOORA order is Cash on Delivery. You do not pay anything online. When the rider arrives, check the parcel and pay the total shown on your order in cash.

Please keep the amount ready and have your phone nearby, as the courier may call before arriving.

From order to doorstep

Order placedYou submit your details on the product page.
Phone confirmationWe call or message to confirm your address and order.
DispatchedYour parcel is packed and handed to our courier.
Delivered and paidOpen it, check it, and pay in cash on arrival.

Returns

If your item arrives damaged, defective, or is not what you ordered, contact us as soon as you receive it and we will arrange a replacement or return.

To help us resolve it quickly, keep the original packaging and have your order details ready.

Contact us